Ortho Molecular Products, Inc

Customer Service Support

Type Regular Full-Time
Location : Location US-IL-Woodstock
Job ID
# of Openings
Job Locations
Posted Date
3 weeks ago(5/24/2021 2:38 PM)
Customer Service/Support


We are seeking to hire an individual with a passion for helping people one caring interaction at a time.  We put our customers first and strive to ensure each and every contact provides a fantastic experience. We truly enjoy helping people and know you do too!

Our Ideal Candidate Is Awesome At The Following


  • A passion to help those in need; Customer Service Excellence
  • Strong desire to help and take ownership and seeing things through
  • Curious, with a desire to always learn more, including strong problem-solving skills
  • Effectively communicates, both written and verbally
  • Troubleshoot basic and routine customer issues that are technical in nature assisting our customers with website registrations and order entry questions.
  • Ability to multi-task and adapt to changes quickly

Essential Functions/Core Responsibilities

  • Assist customers with questions and problems; research and provide a resolution
  • Troubleshoot issues
  • Solve problems that may be unstructured and require use of conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer service experience and business performance

What we are Looking for:


  • 3 years’ experience in Customer Service role. Preferably a call center
  • High School education required, college degree a plus
  • Solid understanding of computer basics (Windows, Excel, Word, Outlook & Internet)
  • Must be authorized to work in the U.S. as Sponsorship is not provided

Reasons why joining us is a GREAT idea:


  • Our mission: We Help People, One Caring Interaction at a Time!
  • Family-friendly environment that harbors team work
  • Health and dental insurance
  • 401(k) with company match
  • Bonus opportunities
  • Referral Program
  • Generous paid time off
  • Voluntary insurance benefits (accident, disability, vision, etc.)
  • Corporate wellness program
  • Gym membership reimbursement
  • Opportunity for growth


About Ortho Molecular Products:





Ortho Molecular Products is a leading manufacturer of dietary supplements with over 30 years of stability and growth. We work exclusively with licensed health care practitioners, helping them transform the practice of medicine through implementing lifestyle medicine and nutrition with their patients. 


Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before? Apply today!


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