Ortho Molecular Products, Inc

Customer Service Supervisor

Type Regular Full-Time
Location : Location US-IL-Woodstock
Job ID
# of Openings
Job Locations
Posted Date
4 days ago(6/8/2021 5:42 PM)
Customer Service/Support


We are looking to hire a Customer Service Supervisor to supervise a team of customer service representatives and lead the team to meet and (exceed) service levels and department objectives.

What you will do:


  • Manage a staff of individuals in the customer service department. Responsibilities include interviewing, training, planning, assigning, and directing work including performance appraisals, rewarding and disciplining employees, addressing complaints and resolving problems.
  • Foster an atmosphere which focuses on continuous improvement of team members.
  • Interface with accounting, manufacturing, operations, IT, QC, sales and fulfillment to achieve customer satisfaction and department efficiency.
  • Attend and/or facilitate meetings, provide reporting and present necessary information to all departments as needed.
  • Assist with yearly objectives/budgeting requirements based on needed staff, equipment, supplies and training needs.
  • Develop continuously in cohesive leadership; attend trainings and further career developments associated with this position.
  • Regularly work with our larger accounts, complex customers to provide solutions to meet customers’ expectations
  • Review current processes/training and generate solutions to continuously improve the efficiencies within the department including department SOPs.
  • Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated and maximize efficiency and customer satisfaction.
  • Ability to provide cost benefit analysis when reviewing systems such as phone systems, ERP systems, web integrations, electronic order information and training software
  • Continuously utilizing survey and product complaint information in order to improve the business
  • Work on special assignments as they may arise.
  • Demonstrates and embraces OMPI values; participation in Character Programs.

What we are looking for:


  • Bachelor’s degree in Business Administration preferred or minimum of 6 years of experience in a high-volume call center with at least 4 years in a leadership position
  • Proven computer proficiency using ERP, CRM, SharePoint and internet applications. Microsoft Dynamics NAV experience a plus.
  • Experienced with Call Center and tools commonly used in call center environment.
  • Strong problem-solving skills, including the ability to define and present solutions.
  • Strong analytical and organizational skills
  • Exceptionally collaborative, flexible and adaptive when working with others.
  • Demonstrated ability to provide guidance and training to customer service representatives.
  • Exceptional written communication and conflict resolution skills.
  • Must be authorized to work in the U.S. as Sponsorship is not provided.


Why Join our Team:


  • Competitive Compensation
  • Health and dental insurance
  • Voluntary benefits (accident insurance, disability insurance, vision insurance, etc.)
  • 401(k) with company match
  • Bonus Opportunities
  • Corporate wellness program
  • Gym membership
  • Ample paid time off
  • Opportunity for growth


About Ortho Molecular Products:




Ortho Molecular Products is a leading manufacturer of dietary supplements with over 30 years of stability and growth. We work exclusively with licensed health care practitioners, helping them transform the practice of medicine through implementing lifestyle medicine and nutrition with their patients.


If you are looking to join a company where you can contribute your skills and expertise, apply today, and start an exciting new career at Ortho Molecular Products.




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